How to File

There are three ways to submit your claim to CIGNA HealthCare:

• Free* Direct Electronic Claim Submission
• Electronic Claim Filing Through a Clearinghouse
• Paper Filing

We understand how important it is for your medical claim submissions to be processed accurately and on time. That's why we strongly encourage you to submit your payment requests electronically.

Free* Direct Electronic Claim Submission
Now you can submit your claims directly to CIGNA HealthCare using the Post-N-Track^TM Web service. With this free*, easy-to-use, secure Web connection, your claim submissions are delivered in real time to the CIGNA HealthCare central EDI (Electronic Data Interchange) gateway. Post-N-Track is...

• free* for all health care providers;
• easy to download and install in just 10 minutes on a typical desktop PC with Windows 98+;
• compatible with most existing systems and HIPAA-standard 837 claim files;
• built to deliver information in real time, with faster response;
• equipped to offer quick feedback for claim submissions with missing or invalid data, with detailed reports;
• designed with one easy connection to handle all of your CIGNA HealthCare claims.

Enroll now at Post-N-Track.

*Provider is responsible for any expenses required to enable connectivity to the Internet including, but not limited to, a computer and Internet connection fee.

Electronic Claim Filing Through a Clearinghouse You may prefer to have a third party handle your claim filing. We can accommodate that preference, too. You can still enjoy all the benefits of electronic filing, including:

• streamlined billing, resulting in reduced paperwork;
• faster claim delivery, since you're not using traditional mail;
• improved feedback/correction capability for claims with missing or invalid data;
• one address for you to use for all CIGNA HealthCare claims;
• a receipt for your claims, showing proof of acceptance by CIGNA HealthCare.

To get started, contact Emdeon (formerly called WebMD) at the phone number or Web site shown below. They'll submit your claims directly to the CIGNA HealthCare central EDI (Electronic Data Interchange) gateway.

Paper Filing Although we recommend electronic filing, you may occasionally need to submit your payment requests on paper. To help expedite the process, we've implemented new technology that electronically scans, sorts, and stores your paper claims. This reduces manual keying errors and improves the response time on your paper claims.

You can help us by adhering to the following guidelines when completing and submitting paper claims:

• Use the UB04 (PDF) claim form for hospital charges or the CMS 1500 (PDF) form for all other claims. Please use original claim forms (either pre-printed "red" versions or an original printed copy downloaded from our website) because they will scan better than photocopied versions
• Refer to the patient's current CIGNA HealthCare ID card to be sure that you have the appropriate member ID number and suffix, as well as the correct address for submitting claims.
• Use machine-printed forms whenever possible. If you need to handwrite information, please use black ink.

Note: It is important to include the patient's CIGNA HealthCare ID number on all claim attachments and correspondence.