Health Programs for Patients
Cigna Healthcare offers programs for you to offer to patients. Help them save money, get better care, and find access to services.
Prioritizing Your Patients' Health and Wellness
As a health care professional, you can help influence your patients’ health outcomes and encourage them to improve their health. The programs we offer at Cigna Healthcare℠ can assist you by promoting early patient engagement, and providing support and coaching that can help your patients make lasting changes in health and wellness.
Here are a few programs your Cigna Healthcare patients can participate in.
Case Management
If your patient with Cigna Healthcare medical coverage is suddenly faced with a complex medical condition, our case management team can help.
Our case management teams have trained health care specialists with the skills, experience and compassion to assist you and your patient in accessing necessary medical or mental health services. Supported by our staff of board certified physicians, our case managers work closely with your patient, their family, and other health care providers to:
- Help ensure we are following your care plan
- Maximize their health care dollars and leveraging any benefits their employer offers
- Monitor progress to established goals (set forth by you and the patient)
- Assist with coordinating discharge planning and follow-up
If you think a Cigna Healthcare case manager could help your patient, please complete and submit the Case Management Referral form [PDF] to Cigna Healthcare Case Management via fax: 1 (866) 730-1556
Please note: Personal health information should be sent in a HIPAA-secure format.
Cigna Dental Oral Health Integration Program®
Many patients don't realize that gum disease and cavities have been linked to other major health problems.
Patients who are pregnant or have a qualifying medical condition like heart disease or diabetes may be eligible for enhanced dental coverage if they are enrolled in a Cigna Healthcare Dental plan. This means their dental plan may cover specific dental services used to treat gum disease and tooth decay.
Patients can register by submitting the Cigna Oral Health Integration Program Registration form [PDF].
Cigna Healthy Pregnancies, Healthy Babies®
Cigna Healthy Pregnancies, Healthy Babies1 is a comprehensive maternity condition management program for eligible Cigna Healthcare members. This program aims to educate and support your patients at the very start of their pregnancies to help ensure healthy pregnancies and babies by:
- Supplementing and enhancing the provider-patient relationship
- Connecting patients with a maternity specialist that helps to determine proper prenatal education, care management support, and routine follow-up assessments throughout their pregnancy
- Helping your patients better understand all aspects of their pregnancies so they become better prepared to make decisions around testing, treatments for medical conditions, and delivery
- Working with patients to help ensure they know how to leverage complementary breast pumps and lactation support
- Providing guidance on maximizing their health care dollars by staying in network and understanding the global fee covers all of their standard office visits
Encourage your patients to call the number on the back of their ID card to enroll once they become pregnant, or log in to myCigna.com and select "Maternity and Family" under Wellness > Program Marketplace to learn more about maternity programs and services.
- 1
The Cigna Health Pregnancies, Healthy Babies program availability can be dependent on funding type or benefit election. Refer to plan details to determine availability
Behavioral and Mental Health Programs
Your patients’ mental health is vital to their overall well-being. At Cigna Healthcare, we believe the mind-body connection needs to be supported. We offer patients many mental health resources and support options, including:
- Employee Assistance Program (EAP)
- Caregiver Programs
- Inpatient and Outpatient Care Management
- Complex Psychiatric Case Management
- And more
Our mental health programs feature virtual care options, 24/7/365 crisis and emergency support, and a large national network of providers. Patients can log in to myCigna.com and select "Mental Health" under Wellness > Program Marketplace to find mental health programs and resources offered.
Lifestyle Management Programs
If your patients have trouble making steps to a healthier way of living, our Lifestyle Management Programs2 offer support and resources that remove barriers. We help patients set goals and gain motivation through online coaching or coaching over the phone. Programs include:
- Tobacco cessation
- Stress management
- Weight management
- 2
Program availability is subject to the benefit plan of the customer.
Cigna Health Advisor® Program
Our Cigna Health Advisor Program2 helps identify patients who are seemingly healthy but demonstrate unhealthy behaviors. This program provides specialized, multi-session, one-on-one coaching with Health Advocates that helps steer patients to find the care they need, make changes to their lifestyle, and get access to more cost-effective treatments.
- 2
Program availability is subject to the benefit plan of the customer.
Cigna Pathwell Bone & Joint®
For patients who have spine, hip, knee, or shoulder pain, Cigna Pathwell Bone & Joint offers a new standard of care. This program follows patients through every step of the musculoskeletal condition care journey. With predictive models, one-on-one Care Advocate support, and a guided digital experience, we help patients make the right health decisions at the right time.
For questions or support regarding the program, call the Cigna Pathwell Bone & Joint Provider team at 1 (855) 678-0042.
Questions About Patient Programs?
For questions on the above patient programs or any other health and wellness programs at Cigna Healthcare, patients can call Customer Service at 1 (800) 882-4462.
