Medicare Advantage Extra Benefits

Some Medicare Advantage plans have extra benefits that give you even more access to important health care resources. These benefits are also called “Supplemental Benefits for Medicare Advantage plans.”

You can also check your Evidence of Coverage (EOC) to see if these benefits are included in your plan.

Over-the-Counter (OTC) Benefit

Your plan may include an OTC benefit. This OTC benefit provides you with a quarterly allowance to help cover the cost of your OTC medications, as well as health and wellness products. The dollar value of your quarterly allowance depends on your plan.

How do I use my quarterly allowance? 

You can use your full quarterly allowance anytime during the quarter. There are many health and wellness products you can choose from using your OTC Benefit Catalog [PDF] or in a retail setting. Your quarterly allowance will be automatically loaded on your Cigna Healthy Today^® card. Unused balances will not roll over to the next quarter.

You can visit Cigna Healthy Today to review your quarterly balance, shop online, find retail locations, and see which eligible products you can purchase.

There are several convenient ways to purchase OTC products with your allowance:

• Shop online: Visit Cigna Healthy Today to set up an account and access online shopping.
• Order by phone: Call 1 (866) 851-1579 (TTY 711), Monday-Friday, 8 am-11 pm ET.
• Mail in an order form: Complete and mail in the order form located in the OTC Benefit Catalog [PDF].
• Shop in-store: Purchase OTC products at participating retailers, nationwide.

When ordering online, by phone, or with an order form, you can place an order once a month. When purchasing in-store, you can make a purchase as many times depending on your available funds. 

What can I order with my quarterly allowance? 

You can order items such as bandages, aspirin, cold and sinus medicine, and vitamins and minerals. Review the OTC Benefit Catalog [PDF] to see eligible products. You can also visit Cigna Healthy Today to look up products and retail locations.

Cigna Healthy Today Card

Your plan includes a personal prepaid card that is loaded with benefits that are included within your plan. You can use this card to pay for eligible items and services. Plus, we will add funds to your card when you complete certain healthy activities.

Benefits that may be loaded on your card include:

• Cigna Medicare Advantage Incentive Rewards
• OTC Allowance
• Pet Allowance
• Living Needs Allowance

The benefits and amounts loaded on the card are dependent on the plan you are enrolled in. View plan documents for details on specific plans.

Learn more about the Cigna Healthy Today card [PDF] 

Dental Services

Cigna Dental Care (DHMO) Benefit

Your plan may include a range of preventive dental services, such as oral exams and cleanings. Some plans may also include comprehensive dental coverage, such as fillings, extractions, root canals, dentures, and other services. We provide a Dental Information Care Guide with your Welcome Kit or end-of-the-year renewal mailing. It is important to review this information to know what services are covered under your plan.

How do I find an in-network Cigna Dental Care dentist?

• Search the Online Provider Directory
• Or, call Cigna Healthcare℠ Dental Customer Service at 1 (866) 213-7295 (TTY 711). Arizona customers, call: 1 (800) 367-1037 (TTY 711)

October 1 - March 31: 8 am - 8 pm, 7 days a week

April 1 - September 30: 8 am - 8 pm, Monday - Friday

Cigna Dental Allowance (DPPO) Benefit

Your plan may include a Dental Allowance. The yearly allowance helps pay for routine dental services not covered by Original Medicare such as exams, cleanings, x-rays, fillings, root canals, crowns, and dentures. Limitations, exclusions, and restrictions may apply. All allowance benefits use the Cigna Dental Allowance (DPPO) network.

There are three types of Dental Allowance Benefits:

• Full Dental Allowance Benefit: Full allowance dental benefit allows you to see any licensed dental provider who is not excluded by Medicare. If you see a provider in the Cigna Dental Allowance (DPPO) network, you’ll receive a discount to help your allowance dollars go further.
• Dental Allowance In-Network Only Benefit: Allowance that can only be used in-network (INN) with a Cigna Dental Provider. There is no out-of-network (OON) coverage. If you choose to go OON, the customer is responsible for 100% of any OON billed charges.
• Dental Allowance with 50% Out-of-Network Coinsurance Benefit: Allowance that can only be used in-network (INN) with a Cigna Dental Provider. If you choose to go out-of-network (OON), the customer is responsible for 50% of OON billed charges.

Part B Giveback

As part of your plan, you may have a monthly reduction to your Medicare Part B premium. That means Cigna Healthcare pays a portion of your Medicare Part B costs each month to the Social Security Administration (SSA). This benefit is automatically deducted each month from your Part B costs. It may take up to 90 days upon enrollment to start and get approved by the SSA. If the SSA does not include your giveback benefit in the first few months, they will pay you a lump sum in your Social Security check for the previous months that were missed.

Transportation Services

Your plan may include routine health-related transportation for a certain number of non-emergency, one-way trips to or from approved health-related facilities within 70 miles.

What does my transportation benefit cover?

Your transportation benefit covers vans, taxis, wheelchair-equipped vehicles, and rideshare services (Uber or Lyft where available) arranged through our transportation vendor. Any other means of non-emergency transportation requires authorization. The maximum number of trips varies according to your plan.

How do I schedule transportation services?

To schedule your transportation services or to learn more about your benefit, please contact our transportation vendor, 24/7, at 1 (866) 214-5126 (TTY: 1 (855) 823-8587). You must request transportation 48 hours before your appointment. Mileage restrictions may apply.

Diabetic Supplies

If you are managing diabetes, we help make it easier and more affordable to get diabetic monitoring and testing supplies. If your plan covers preferred brand diabetic supplies, you can get them delivered to your home.

Diabetic supplies offered (depending on your plan):

Preferred blood glucose monitors
Your plan covers one preferred blood glucose monitor and one preferred continuous glucose (blood sugar) monitor (CGM) every two years (Authorization rules may apply). Preferred brands include:

• Abbott Diabetes Care: FreeStyle Lite, FreeStyle Freedom Lite, FreeStyle Precision Neo, FreeStyle Libre 2 (CGM), FreeStyle Libre 3 (CGM), and FreeStyle Libre 14-Day (CGM)
• LifeScan Diabetes Care: OneTouch Ultra 2, OneTouch Verio Flex
• Dexcom: Dexcom G6 (CGM), Dexcom G7 (CGM)

Preferred diabetes test strips

• Your plan covers 200 preferred-brand test strips every 30 days.
• Preferred brands include Abbott and LifeScan. If you need additional test strips, you may submit an exception request by calling Customer Service.

Additional diabetic supplies, depending on your plan

• You may have medical coverage for control solution, lancets, and lancet devices.
• You may have prescription drug coverage for syringes, needles, alcohol swabs, gauze, and insulin injection devices.
• Some or all of these supplies may be available at no cost to you or subject to coinsurance.

You can have your diabetic supplies delivered straight to your door through Express Scripts® Pharmacy or you can visit any in-network retail pharmacy.